Choosing an airline Most of the Operation Managers had flown in from various parts of the world and so I asked them to think back a few weeks to when they were making their travel plans to attend the conference. I asked them if, while making their travel plans, they based their choice of airlines on the competencies of the pilots. How important was pilot training in choosing an airline? Of course these questions didn’t enter into any part of their decision, or mine. And the reason it does not, is because the public assumes a high degree of competency among pilots within any given company and across companies within the airline industry. The flying public has acquired an innate assurance that all is well on the flight deck. It is not necessary to factor-in pilot competency into the decision and so we are free to move on to the next matter at hand like price or schedule.
Scheduling extra help What comes next is a quick check of the operator’s work schedule. If the person scheduled for tomorrow’s day shift is someone who the supervisors trust, it is not necessary to process it any further and those working the unit startup are free to move on to the next matter at hand. Although, if the person on tomorrow’s schedule doesn’t have a very good track record of managing even normal day-to-day operations the supervisors wouldn’t trust the person with the responsibilities of a critical step in the procedure and would schedule an extra person on the console to “help” with the startup. Why?
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Author George Dzyacky is Director of Training Services for RSI Simcon. Before joining RSI in 2009 George retired from BP after 30 in refinery operations. George often says he spent the first 20 years IN operations and the last 10 TRAINING operators in one form or another.